This was very smooth for us. We had a little trouble with actually getting an install date, but I am to understand it was on part of the store we made the purchase. I am unable to answer the measure questions as we had the measuring done prior to our first order by a different company. All employees that came to our home were spot on, polite, and always called first. We do have an issue that is in process with the granite. it is pending at this point.